PRIVACY POLICY

Privacy and respect for your information are important to best Cable SAC. which is why the company guarantees your right to Personal Data protection. In this regard, GoMax provides users of the Website with this Privacy Notice (“Notice”), which informs you about how we collect, process, and protect your Personal Data, for what purposes we do so, and the legal bases that allow such processing.
By accessing and browsing the Web Site https://besttvplay.pe freely and voluntarily sharing your Personal Data, you accept the Terms and Conditions of Use of the Web Site, as well as this Notice.

1. Definitions

For the purposes of this Notice, the following terms will be subject to the following definitions:

• Data Protection Authority: Refers to the Superintendence of Personal Data Protection.
• Cookies: Refers to small files installed on the hard drive of devices, for a limited time, to customize online services.
• Personal Data: Refers to any information that identifies or makes identifiable a natural person directly or indirectly.
• Website: Refers to the address https://besttvplay.pe/.
• User: Refers to the natural or legal person who accesses and navigates the Website.

2. Data Controller

GoMax is the data controller. Below you can find the company's contact details:

• Address: Av. San Hilarion Este Mz H1 Lt 4 Urb. San Hilarión - San Juan de Lurigancho
• Email:contacto@bestperu.pe
• Phone: +51 640-9380 .

3. Purposes of Data Processing

GoMax collects your Personal Data to fulfill its corporate purpose through data collection systems incorporated into the Website.

In this regard, GoMax collects your Personal Data for the following purposes:

• Manage pre-contractual and contractual relationships, user registration, and allow access to activities and tools available through the Website.
• Manage, process, and respond to requests, inquiries, incidents, or queries from users when they provide their data through the forms available on the Website.
• Analyze requirements made by Control Organizations, regulatory entities, Prosecutor's Office, or judicial orders, to maintain network security and review illegal or fraudulent events.
• In case of non-payment, communicate your Personal Data to auxiliary financial system organizations or an institution for the collection of pending obligations, duly accredited.
• To analyze your preferences, we use data derived from the service provided. GoMax may conduct analyses on user data throughout the business relationship to design a profile more adaptable to the user that allows the company to serve them better and according to their preferences.
• To comply with our legal obligations, only when requested by a competent state authority, according to the Organic Telecommunications Law, Organic Comprehensive Penal Code, Organic General Code of Processes, and other applicable Ecuadorian regulations regarding communication security and the security of public telecommunications networks, we may analyze your usage data and traffic.
• Store and process the provided information in one or more databases.
• Request periodic updates of the provided Personal Data.

Additionally, we will request your free, specific, informed, and unequivocal consent for the processing of your Personal Data for the following purposes:

• Statistical and/or analytical purposes: We will use your data to evaluate the quality or satisfaction of the products or services provided. This will apply in cases of service cancellation, to maintain user loyalty, or when there have been technical issues with the aim of ensuring the quality of our technicians' or service providers' service.
• Commercial communications about GoMax services and products: Sending commercial communications related to the services or products we offer in our catalog.
• Commercial communications about products and services from strategic allies: Sending commercial communications about products and services from third parties with whom we have strategic alliances in telecommunications, technology, mass consumption, lifestyle, business, education, and health sectors, with the aim of providing you with additional benefits.
• Market studies: We will conduct market studies to understand our clients' commercial preferences and interests to adapt our products and services to their needs.

4. Personal Data Subject to Processing

To fulfill the previously described purposes, best TV PLAY collects, exemplarily but not limited to, the following types of Personal Data: names, surnames, email address, ID number, phone number, payment data, among others.

Additionally, best TV PLAY collects IP address, cookies, and similar technologies. The IP address is a code that identifies the user's internet connection at a specific moment, and cookies are files downloaded to the user's browser that can be read later by the website. However, it is not possible to determine the user's identity with this data, unless additional information is provided through other means.

If sensitive data needs to be provided, such processing will only be carried out based on a legal basis, and this data will be handled with strict confidentiality and secrecy.

5. Source of Personal Data

Data collected directly from the User

The Personal Data collected through the Website will be voluntarily provided by the User, who will need to perform an identity verification using a camera and their ID fingerprint to prevent unauthorized third parties from accessing it.

Data collected automatically

Information from external sources: We collect data from external sources to analyze commercial and technical profiles, as well as information from credit information systems, such as the credit bureau.

6. Legal Bases for Processing

The legal bases for processing your Personal Data described above are:

• Compliance with contractual obligations: Fulfill the obligations set forth in the adhesion contract voluntarily signed by the parties and approved by the regulatory authority.
• Compliance with legal obligations: Fulfill obligations to which best TV PLAY is subject according to applicable regulations. Applicable regulations may include, among others, consumer protection regulations, fraud prevention, and compliance with legal requirements.
• Consent: The free, voluntary, explicit, and unequivocal authorization granted by the User for the processing of their Personal Data.
• Legitimate interest: Refers to purposes supported by best TV PLAY's legitimate interests that do not override the rights and freedoms of the User.

7. Data Retention

best TV PLAY will process the Personal Data of the subscriber in compliance with the principle of limitation of the retention period established in the Organic Data Protection Law.

In this sense, best TV PLAY will retain the Personal Data provided for the duration of the contractual relationship and for up to seven (7) years after the termination of this relationship.

If there is no contractual link, the authorization given to best TV PLAY will last up to two (2) years from the date consent was granted.

In both cases, the retention period of the provided Personal Data may persist for the necessary time according to the prescription periods established in current regulations for the exercise or defense of possible administrative, tax, legal, or judicial claims. In such cases, the information will be kept duly blocked with restricted access to certain profiles, with the technical and organizational measures necessary to ensure the security of the information, preventing alteration, loss, processing, or unauthorized access; after these periods, the data will be deleted or anonymized, as appropriate, and in accordance with applicable regulations.

Additionally, best TV PLAY will retain the information of assigned IPs for thirty-six (36) months to fulfill the duty of information in case of receiving a request from the competent judicial authorities.

Personal Data will be stored in best TV PLAY's database located at Av. San Hilarion Este Mz H1 Lt 4 Urb. San Hilarión - San Juan de Lurigancho.

After the specified period, GoMax may anonymize the provided Personal Data. It is important to note that once a Personal Data is anonymized, it can no longer be linked to the data subject, which is why the anonymized data ceases to be Personal Data. In this regard, all anonymized data will belong to best TV PLAY and may be used, commercialized, or transferred as deemed necessary, without requiring any authorization or permission.

If not anonymized, best TV PLAY will proceed with its deletion.

8. Rights of Data Subjects

As a data subject, users may exercise the rights enshrined in the LOPDP, including: the right to information, access, rectification and updating, opposition, deletion, suspension, portability, and not to be subject to an automated decision with the limitations provided in the applicable regulations, as well as to revoke the consent given when appropriate.

9. Security Measures

The security of information is one of our firm commitments and in compliance with current legislation, best TV PLAY will process the User's data at all times in an absolutely confidential manner and maintaining the requisite duty of secrecy, adopting the necessary technical, physical, legal, and organizational security measures to ensure the safety of the data and prevent its alteration, loss, processing, or unauthorized access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

10. Transfers of Personal Data

best TV PLAY may carry out transfers of personal data both nationally and internationally to fulfill the execution of the services it provides, including for the purpose of storing the information. In the case of international transfers, GoMax will require third parties to whom Personal Data is transferred to comply with appropriate standards of confidentiality, availability, integrity, and resilience of these data.

Especially when these third parties are located in countries that do not have adequate levels of protection, according to the parameters established by the Data Protection Authority.

11. What if You Provide Incorrect Data or Do Not Wish to Provide Data?

Refusing to provide the required personal data or providing incorrect or inaccurate data will result in the inability to access all the services provided by best TV PLAY.

Similarly, best TV PLAY may delete and block the User's profile if it is found that incorrect or inaccurate data was used. It is the sole and exclusive responsibility of the User to provide accurate and truthful data on the Website.

Additionally, best TV PLAY reserves the right to take the appropriate legal actions.

12. Data of Minors

Access to and use of the Website by minors is prohibited without the express consent of their parents or legal representatives.

13. Cookies

The Website may use a tracking system through Cookies. These Cookies are used to understand the interests, behavior, and demographics of the visitors to the site or those who are Users of the Website. Through the use of Cookies, GoMax can gain a more precise understanding of Users' needs and interests, allowing us to provide improved service and relevant information. The information collected through Cookies will also be used to analyze visited pages, conducted searches, improve our commercial and promotional strategies, and display best TV PLAY advertising or promotions. If you do not wish to have cookies installed on your device, it is recommended to configure your browser.

14. Modifications to the Notice

best TV PLAY may update this Notice at any time, respecting the obligations and rights established by current legislation, so we recommend that you review it regularly. Any updates to the Notice by best TV PLAY will be communicated through the current Website.